Travellers Aid

Travellers Aid

Travellers AidTravellers Aid Australia supports travellers by providing simple, practical travel-related support and aid that helps them travel independently and confidently, no matter what their background.

The Active Service Model (ASM) approach of helping our clients live as independently and autonomously as possible underpins the way we deliver key services.

Emergency Relief

Transport options and advice to help travellers in emergency situations feel safe and empowered.

Pathways to Education

Subsidised student travel tickets to help disadvantaged students attend school.

Buggy & Personal Guidance Service

Helping ensure safe passage at Southern Cross Station.

Tourist info, rest, & other facilities

Information and facilities for travellers in transit.

Travellers Aid Access Service (TAAS)

Free personal care assistance to seniors or travellers with a disability.

Companion Service

Assistance with getting to and from essencial appointments.

Mobility Equipment Hire

Assisting people who are frail, aged, or living with a disability.

Internet Access

Internet access for the general public with JAWS software available.

Travellers Aid Melbourne

Flinders Street Station

Mon - Sun: 8am - 8pm

At Flinders Street Railway Station, the Travellers Aid Access Service (TAAS) is available 7 days per week from 8am - 8pm (from 1st February 2016).

Main Concourse (between Platforms 9 & 10)
Flinders Street Station
Flinders & Swanston Sts
Melbourne VIC 3000
T: (+61 3) 9610 2030

Southern Cross Station

Mon - Sun: 6:30am - 9:30pm

At Southern Cross Railway Station the Travellers Aid Access Service (TAAS) is available Monday to Friday: 10am - 5pm and Saturday to Sunday:11am - 4pm.

Main Concourse (located opposite the Luggage Hall)
Southern Cross Station
99 Spencer St
Docklands VIC 3008
T: (+61 3) 9670 2072

City Village (address below) Head Office only

❊ Address & Contact ❊

Travellers Aid⊜ Level 3, 225 Bourke St Melbourne | Map
Level 3, 225 Bourke StMelbourne
(+61 3) 9654 2600

❊ Web Links ❊

Travellers Aid

❊ Also See... ❊

Accessing Melbourne

❊ COVID-19 Notice ❊

Many locations have gone into lockdown as the state takes action to stop the spread of the deadly coronavirus (COVID-19).

Disclaimer: Check with the operator before making plans...

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