Child Support Agency

The Child Support Agency (CSA) is part of the Australian government's Department of Human Services.

CSA's role is to support separated parents to transfer payments for the benefit of their children.

CSA assists more than 1.5 million parents and collects payments for over 1.2 million children. CSA also supports parents and children with other aspects of separation by providing publications, services and referrals.

You can find out more about available support services for separated families at CSA's new website.

Child Support Agency supports customers with newly translated online books

The Parent's Guide to Child Support, one of the Child Support Agency's (CSA's) most popular publications, is now available online in five languages (Spanish, Arabic, Vietnamese, Mandarin, Turkish).

CSA's Director of Parent Support Services, Toni Brown, said the CSA is committed to supporting separated families from diverse cultural backgrounds and the free publication helps separated parents understand their rights, responsibilities and available support services.

'The Parent's Guide to Child Support is given to parents when they first register for child support,' Ms Brown said.

'Over 238,000 parents have received the guide since it was first published in July 2008.

'It includes information on calculating child support payments, support services and much more.

'Over 17,500 CSA calls have been made through the Translating and Interpreting Service (TIS) since July last year - an average of around fifty calls per day.

Separated families can now access a range support products and publications online in Spanish, Arabic, Vietnamese, Mandarin, Turkish including the Me and My booklets which have been very popular with separated parents.'

Customer Service Officer, Tai Nguyen, said CSA publications provide families with useful information to help them move forward after separation.

'My job is to make it as easy as possible for separated parents to manage the transfer of child support for the benefit of their children,' Mr Nguyen said.

'Every day I speak to CSA customers who speak a language other than English as their first language.

'The interpreter service and newly translated publications such as the Parent's Guide help break down language barriers and help separated parents understand their rights, options and responsibilities.'

For further information visit or call the CSA on 131 272 (131450 for the interpreting service) between 8:30am-4:45pm Monday to Friday (except Public Holidays).

❊ Web Links ❊

Child Support Agency

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