Delivery Services Petition: Covid-19 Crisis

Delivery Services Petition: Covid-19 Crisis

Delivery Services Petition: Covid-19 CrisisPetition Asks Delivery Services to Charge Restaurants Less Uber Eats Announces New Measures

As more people self-isolate food-delivery operators are already playing a crucial role in the Covid-19 crisis. The petition by food writer Dani Valent kicked off on Monday. Uber Eats announced changes today.

More than 3500 people have so far signed an online petition calling on food-delivery operators to drop or reduce commission charges for food operators during the coronavirus outbreak.

"Uber Eats and Deliveroo are important distribution channels for food" the petition started by Melbourne-based food writer Dani Valent reads.

"They're likely to play a crucial role in getting meals to isolated households during the Covid-19 pandemic. [But] commission charges of up to 30 per cent are insupportable by restaurants and cafes who are already suffering greatly due to a huge drop in diners."

Businesses are already implementing measures to assist with social distancing such as cancelling events reducing the number of tables for service moving tables further apart and pivoting to takeaway-only service.

"Restaurateurs are not only seeing a downturn in customers ... they're reducing the capacity of their restaurants with social-distancing measures. When I hear that I think great but I also think if they don't have a full restaurant they can't make money" Valent tells Broadsheet. "I know they're hurting."

At the time of publishing a spokesperson for Deliveroo told Broadsheet its commission fees would remain the same for the time being but the company is looking for more ways to ease pressure on its riders restaurants and customer communities. According to the spokesperson Deliveroo has yet to see a spike in orders. The company's measures so far include the roll-out of contact-free delivery and additional hand-sanitiser stations at some restaurants.

An Uber Eats spokesperson confirmed the company is unlikely to reduce commission charges but on Wednesday announced a $5 million stimulus package to be rolled out in the coming days.

"We are putting in place a range of initiatives to continue to support restaurant partners particularly small-business owners as they keep their kitchens firing to feed people across the country" Uber Eats general manager for Australia and New Zealand Jodie Auster said in a statement. "In testing economic circumstances maintaining cash flow and paying staff and suppliers remains a priority for small businesses. We will be offering restaurants the option to receive daily payments rather than an end of the week reconciliation."

The package will apply to independent restaurants across Australia and New Zealand. The money will also go toward waiving sign-on fees for restaurants new to the platform which aims to assist caterers in joining and there'll be new incentives for restaurants to offer promotions.

"That fund applies to the Uber Eats in-app marketing and advertising platform" James Hurlston co-owner of Collingwood burger joint Easey's tells Broadsheet.

"From what I gather where we'd normally pay to advertise a combo they'll cover that cost. So say if we did two-for-one burgers which would normally cost $24 but we'd charge only $12 Uber Eats will cover that other $12 and they'll only charge commission on the $12 the customer is paying."

Uber Eats will also be delivering 25000 free meals to healthcare workers during the pandemic and has introduced similar contact-free delivery measures to Deliveroo.

"I don't think they're the bad guys" Valent says. "They are investing in a business for the future and I would see this as another investment in an industry that they depend on and the rest of us love."

Find the petition here

Source: broadsheet.com.au
As a Petition Asks Delivery Services to Charge Restaurants Less Uber Eats Announces New Measures

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Delivery Services Petition: Covid-19 Crisis 


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Many locations have gone into lockdown as the state takes action to stop the spread of the deadly coronavirus (COVID-19).

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