Where to Complain?


Where to Complain?

If you have a complaint about a product or service, and you can’t resolve it with the retailer or service provider, there are bodies that can help.

Use the contact information below for fair trading/consumer affairs departments and health complaints bodies. Web links at bottom of page.

Australian Competition and Consumer Commission (ACCC)
55 King Street, Melbourne, 3000
(03) 9628 9800 or 1800 133 055 (within Victoria)
www.accc.gov.au

Consumer and Business Affairs Victoria
Victorian Consumer & Business Centre
113 Exhibition Street, Melbourne, 3000
1300 55 81 81 and 1300 650 472
www.consumer.vic.gov.au

Small Claims Tribunal
Victorian Civil and Administrative Tribunal
Level 3/595 Collins Street, Melbourne, 3000
Civil Claims List
7th Floor 55 King Street Melbourne, 3000
1800 133 055 (Only VIC) or (03) 9628 9830
www.vcat.vic.gov.au

Health Complaints
Health Services Commissioner
30th Floor, 570 Bourke Street Melbourne, 3000
1300 650 172 or (03) 9096 0000
www.health.vic.gov.au

Telecommunications Industry Ombudsman
Level 3/595 Collins Street, Melb VIC 3000
1800 062 058 (toll free) or (03) 8600 8700
www.tio.com.au

Energy Complaints
Energy and Water Ombudsman (Victoria) (EWOV)
GPO Box 469D Melbourne Vic 3001
1800 500 509 (freecall)
www.ewov.com.au

Banking and Financial Services Ombudsman
All retail banks operating in Australia are members of the BFSO Scheme.
GPO Box 3 Melbourne 3001
1300 78 08 08
www.bfso.org.au



Melbourne Link Where to Complain? Link opens in new browser window

Opens in New Window Victorian Civil and Administrative Tribunal (VCAT) Link opens in new browser window

Opens in New Window Australian Competition and Consumer Commission (ACCC) Link opens in new browser window

Opens in New Window Consumer and Business Affairs Victoria Link opens in new browser window

Opens in New Window Victorian Government Health Link opens in new browser window

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Opens in New Window Energy and Water Ombudsman (Victoria) (EWOV) Link opens in new browser window

Opens in New Window Banking and Financial Services Ombudsman Link opens in new browser window






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